Business Services (A/V)

A course in Business Administration fosters interest and career pathways in: Data Processing/Applications Support Officer, Office Assistant, E-Business Project Manager, Call Centre Manager/employee, Desktop Publisher, Administration Assistant, Clerical Worker, Data Entry Operator, Receptionist, Manager, Human Resource Assistant, Customer Service Assistant, Office Administrator, Project Manager, Small Business Management, Event management, Travel expert, NPO Volunteer


This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


The Business Administration Studies Course is designed to provide students with the opportunity to develop practical real-world skills preparing the student with the multiple skills required to work in modern offices.  It incorporates both on-the-job and school-based training. This course aims to provide students with the foundation knowledge and the elementary skills required to assist a business or organisation to function and connect to its customers and community.


This qualification is recognised as an entry-level qualification for employment in the Business Services Industry and provides opportunity to

  • Maintain and update information and file systems, both electronic and physical
  • Answer telephones and directing enquiries to appropriate personnel
  • Send and answer emails and redirect enquiries to appropriate personnel
  • Use a range of business/office equipment and technology
  • Provide client services, make appointments and handle client enquires
  • Organise work schedules to meet outcomes
  • Develop basic computer skills for the workplace.
  • Gain skills in reading and writing job application
  • Gain skills in resume writing


Assessment Requirements

  • Assessment strategies may include:
  • Observation
  • Student Demonstration
  • Questioning
  • Written tasks
  • Tests


Students will be involved the all aspects of preparing for and running local, national or international robotic competitions.  Students will experience event management first through a non for-profit organisation within the ACT. Involvement as a volunteer during Year 11 and 12 will be recognised and awarded as a Structured Work placement.

Structured Workplace Learning (SWL)

Students are encouraged to complete a minimum of 27.5 hours in an Industry Placement.


Structured Workplace Learning is the workplace component of a nationally recognised industry specific VET in Schools program. It provides supervised learning activities contributing to an assessment of competence, and achievement of outcomes. It is highly recommended for students to complete at least one placement in an industry setting. These work placements can be organised to suit the needs of individual students during term time or holidays.


Structured Workplace Learning provides the context for:

  • enhanced skill development
  • practical application of industry knowledge
  • assessment of units of competency
  • enhanced employment opportunities


Vocational pathways provide students with appropriate skills, knowledge and attitudes to:

  • make informed decisions on seeking a career in the Business and customer service related industries
  • gain employment skills to move directly into a career in Business
  • complete a Certificate II in Business and a Statement of Attainment for competencies awarded toward a Certificate III in Business by the end of Year 12 at SFX
  • gain credit transfer to higher qualifications in retail, tourism hospitality, information technology and business administration, and those with a specific administration focus such as legal or medical post Year 12
  • Work part time while studying or traveling

Year 11 

Qualification: BSB20115 Certificate II in Business

Training Package: BSB Business Services


To achieve this qualification, 12 units of competency must be completed:

  • 1 core unit
  • 11 elective units
  • (0.5) Structured Workplace Learning (SWL) optional but recommended


Students will complete the following competencies:

  • BSBWHS201 Contribute to health and safety of self and others (Core)
  • BSBCUS201 Deliver a service to customers (Elective)
  • BSBIND201 Work effectively in a business environment (Elective)
  • BSBINN201 Contribute to workplace innovation (Elective)
  • BSBCMM201 Communicate in the workplace (Elective)
  • BSBITU211 Produce digital text documents (Elective)
  • BSBITU212 Create and use spreadsheets (Elective)
  • BSBITU213 Use digital technologies to communicate remotely (Elective)
  • BSBSUS201 Participate in environmentally sustainable work practices (Elective)
  • BSBWOR203 Work effectively with others (Elective)
  • BSBWOR204 Use business technology (Elective)
  • BSBITU312 Create electronic presentations (Elective)


Year 12

Qualification: Statement of attainment in BSB30115 Certificate III in Business

Training Package: BSB Business Services

  • BSBITU312 Create electronic presentations (Elective)
  • BSBWOR203 Work effectively with others (Elective)
  • BSBITU306 Design and produce business documents (Elective)
  • BSBITU307 Develop keyboarding speed and accuracy (Elective)
  • BSBITU309 Produce desktop published documents (Elective)
  • BSBITU311 Use simple relational databases (Elective)
  • BSBCUS301 Deliver and monitor a service to customers (Elective)
  • BSBWOR301 Organise personal work priorities and development (Elective)
  • BSBINM301 Organise workplace information (Elective)


Vocational Course

As this is a vocational course, students will need to provide to the College their USI (Unique Student Identifier) before being enrolled in the course and to be awarded competencies and receive the certificate for the course.  To obtain their USI students need to use the USI link


Further USI information can be found at

St Francis Xavier College, Registered Training Organisation, National Code 88024

Contact the Digital Technologies Coordinator

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